Grievances can be lodged by filling in a simple form online through the web, or through telephone or by SMS (Short Message Service), after which the complaint is acknowledged by a unique ticket number. Grievance Management System helps to increase the responsiveness of any organization which is giving services to the public by speedy resolution of citizen complaints. This system plays a vital role in the automated operations, various reports for quick analyzing and grievance status check.
Easy to Use
The system is designed in a very simple way reducing the tedious work for user. Use of short form, maximum use of select and check option, passed message on tool tips over every links and fields to give the information in more clear way.
Grievance Management
Grievance Management System is a part of Good Governance Practices that must be introduced in each organization for effective redressing of complaints. This system is created to allow organizations to digitize the management of grievances from the general public. There are mainly two types of Users i.e. Public Users and Office Users .One of the main features of this system is all users can resolve, report, receive and record grievances electronically. Users can setup different categories of the grievance as well as organization structure.
Email and SMS Notification
This web based system will help to upload grievance received via smart phones such as SMS, mobile photo and email. System will send the notification on user Email and SMS if the email or mobile number is provided.
Access Management
A well defined list of system users, groups and access rights are available while creating, receiving, reporting, resolving and recording grievances. This system provides easy access to lodge grievances and promote transparency in public service delivery system.
Support dual language
Grievance Management System is available both in English and Nepali Language.
